OrbitCloud Customer Support AI
Built an intelligent chatbot that handles complex customer queries 24/7, freeing human agents for high-value interactions.
The Challenge
OrbitCloud's support team was overwhelmed with repetitive queries, leading to long wait times and declining customer satisfaction. They needed a solution that could handle routine inquiries while escalating complex issues to human agents.
Our AI-First Solution
We built an AI-powered chatbot using RAG (Retrieval-Augmented Generation) that understands context, accesses OrbitCloud's knowledge base in real-time, and provides accurate responses. The system learns from every interaction and seamlessly hands off to human agents when needed.
Results
40% reduction in support tickets within the first month
Average response time dropped from 15 minutes to under 10 seconds
Customer satisfaction scores improved by 25%
Human agents now focus exclusively on complex, high-value cases
Technologies Used
“The AI Chatbot Tekflix developed is phenomenal. Our customers now get instant support 24/7, and our agents can focus on complex queries.”
Jonathan Yee
Head of Customer Experience, OrbitCloud
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